Frequently Asked Questions
We’ve put together this FAQ section to give you clear and direct answers to the most common questions we receive—from order and shipping details to returns, payments, compatibility, and account-related topics.
Before reaching out to our support team, we strongly encourage you to take a moment and browse through the categories below. In many cases, the answer you’re looking for is already here—explained in plain language and updated regularly based on the types of inquiries we actually receive.
Why? Because we know your time is valuable. And frankly, we’d rather solve your question immediately than have you waiting for a reply. This also allows our support team to focus on the things that truly require human attention—complex issues, unique cases, and operational problems that can’t be handled automatically.
The FAQ is structured by topic. Whether you’re wondering how long shipping takes, what happens if you miss a delivery, how to return an item, how B2B payments are handled, or whether a product fits your vehicle—you’ll likely find the answer below.
If your situation truly falls outside of what’s listed here, we’re of course happy to help. But if the answer is here, we trust you’ll find it faster than we could write you back.
Everything about orders, shipping, and delivery
When will my order be shipped?
Orders are usually dispatched within 2 business days. Orders placed before 10:00 AM CET on weekdays may qualify for same-day dispatch, though this is not guaranteed.
Please note: Shipping times may be affected by Bank Holidays and National Holidays. During these periods, dispatch may be delayed due to warehouse closures or courier service interruptions.
How long does delivery take within the EU?
Delivery times vary depending on the destination country. For most EU countries, estimated delivery is between 3–7 business days from the time your order is processed. Some locations may take slightly longer due to local carriers or customs clearance. Orders are typically dispatched within 1–2 business days unless otherwise noted on the product page.
Can I change my shipping address after placing an order?
Yes, as long as your order has not been dispatched, you can request a change of delivery address.
To request an address change, please contact us at shipping@powersportsengineering.com as early as possible. If your order has not yet been shipped, we will review your request and do our best to update the delivery address accordingly.
Do you ship to P.O. boxes?
We are unable to ship to P.O. boxes due to courier limitations.
Our delivery partners require a physical address for successful delivery and do not support delivery to P.O. boxes. This is to ensure accurate tracking, secure handling, and timely delivery of your order. We recommend providing a valid residential or business address during checkout.
Can I track my shipment?
Yes, as soon as your order is shipped you will receive an email with tracking information. This includes a link to the carrier's tracking page where you can follow the shipment's progress in real time. If you haven't received your tracking details within 48 hours of your order confirmation, feel free to contact us.
What if my parcel is lost during shipping?
If your order is lost during shipping, please contact support@powersportsengineering.com with your full name and tracking number.
We will open an investigation with the courier and process a refund or ship replacement once the courier completes their investigation and confirms that the parcel is lost.
Your rights and our warranty policies
Can I return an item if I change my mind?
Yes, customers are welcome to return items within 14 days of delivery if they've had a change of mind. To be eligible, the item must be unused, in its original packaging, and in a condition suitable for resale. To start the return, please contact support@powersportsengineering.com.
Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure the item reaches us safely.
How will I receive my refund for a change of mind return?
Refunds for change of mind returns are issued as store credit or refunded to the original payment method once we receive and inspect the item.
Will I be refunded for the shipping costs if I return an item?
No, we only refund the value of the returned goods. Original shipping costs are not refunded.
What is the warranty period for UNBEHAVED accessories?
These products are covered by a 3-year limited warranty from the date of purchase, applicable to the original purchaser.
The full warranty information can be found here: powersportsengineering.com/warranty
What is the warranty period for Neutrino products?
Neutrino products are covered by a 1-year limited warranty from the date of purchase, applicable to the original purchaser.
The full warranty information can be found here: powersportsengineering.com/warranty
How long does it take to process a warranty return?
We aim to process warranty claims within 7 days of receiving the returned item.
Product care and technical guidance
How should I clean and maintain anodized accessories?
Avoid using solvents or abrasive materials on anodized surfaces. These can lead to fading or discoloration, which is not covered under warranty.
How do I care for the Neutrino LED lens?
To keep your Neutrino LED lens in optimal condition, clean it gently using a soft cloth and avoid solvents such as acetone, benzene, or chloroform, as these can damage the lens surface. Refrain from using abrasive scrubbing tools to prevent cracking or clouding.
Additionally, avoid directing a hose pipe or pressure washer straight onto the lights. High-pressure water can lead to water ingress and may compromise the performance or longevity of the lights.
I have water in my lights. What should I do?
We understand that finding moisture inside your lights can be frustrating. However, it's important to note that water ingress is not covered by warranty, regardless of how the water entered the light.
Our lights are tested to IP68 and IP69 standards, which means they are designed to resist water and dust ingress under specific test conditions. However, these tests are not a guarantee against all real-world conditions and do not constitute a warranty against water damage.
If you do find water in your lights, you can try the common automotive approach to clear moisture:
- Remove the light if possible and allow it to dry completely.
- Use a low-heat hair dryer to carefully evaporate any trapped moisture.
- Check for any damage or improper seating that may have allowed water to enter.
- Reinstall the light once it is dry and properly sealed.